Sisu Property Management LLC – Privacy Policy (U.S.)

Effective Date: Oct 1, 2025

This privacy policy explains how Sisu Property Management LLC (“Sisu,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

This privacy policy applies to information we process in connection with:

  • our websites and online services that link to this policy (the “Sites”);

  • property visits, leasing activities, and other offline interactions;

  • resident and property-owner communications; and

  • vendor and contractor relationships.

Collectively, these are referred to as our “Services.” By using our services, you agree to the practices described here.

1. Who We Are

Entity: Sisu Property Management LLC
Scope: United States only.
Audience: Website visitors, residents and tenants, property owners, and vendors or contractors.

2. Personal Information We Collect

Depending on your relationship with Sisu, we may collect the following categories of personal information:

  • Contact Information – name, postal address, email address, phone number, emergency contact details.

  • Identifiers & Government IDs – driver’s license, state ID, passport, or tax identification number when required for lease applications or payments.

  • Financial & Insurance Information – bank or payment details, rent payment history, insurance policy information, credit and background screening results.

  • Demographic Information – age, marital status, or voluntary disclosures needed for accommodation requests.

  • Commercial & Tenancy Information – application data, lease terms, unit preferences, rental history, rent amount, maintenance requests, pet or vehicle data.

  • Internet or Device Information – IP address, browser or device type, cookie ID, and interactions with our Sites.

  • Sensory Data – photos or videos you submit (for example, to report maintenance issues).

  • Employment or Professional Information – work history or credentials for job applicants and contractors.

  • Inferences – insights derived from your interactions with us (such as amenity or location preferences).

  • Sensitive Personal Information (SPI) – such as Social Security numbers or driver’s license details, collected only as necessary for identity verification, legal compliance, or transaction processing.

3. How We Use Personal Information

We may use personal information to:

  • Provide and manage leasing, tenancy, and property-management services.

  • Communicate with you about your account, payments, or maintenance requests.

  • Screen applicants and verify identity as required by law.

  • Process payments and perform accounting or audit functions.

  • Manage vendor or contractor relationships.

  • Respond to inquiries and provide customer service.

  • Protect the safety and security of properties, systems, and residents.

  • Conduct marketing, surveys, and communications consistent with your preferences.

  • Comply with legal obligations and enforce our rights.

  • Evaluate or complete business transactions such as a merger, acquisition, or asset transfer.

We do not use sensitive personal information beyond what is reasonably necessary and permitted by applicable U.S. privacy laws.

4. Cookies and Tracking Technologies

Our sites use cookies and similar technologies (“Cookies”) to:

  • ensure basic site functionality;

  • measure site performance and improve usability;

  • enable enhanced features like remembering user preferences; and

  • support limited marketing and analytics activities.

You can control cookies through your browser settings or the cookie banner (where applicable). Blocking cookies may impact site functionality.

5. When We Share Personal Information

We may share personal information with:

  • Service Providers such as IT hosts, background check providers, payment processors, and maintenance or customer-support vendors;

  • Property Owners in connection with property management services;

  • Successor Managers or Buyers in the event of a transition or sale;

  • Professional Advisors and Legal or Government Authorities to comply with law or protect rights; and

  • Business Transferees during mergers or acquisitions.

We do not sell personal information for direct marketing purposes.

6. Business Transitions

If Sisu undergoes a merger, sale, or other transfer of assets, personal information may be transferred as part of that transaction, consistent with this policy and applicable law.

7. Security

We use reasonable technical and organizational safeguards to protect your personal information. However, no system is perfectly secure. If you have questions about security, please contact us using the information below.

8. Retention

We retain personal information as long as reasonably necessary to:

  • provide services or maintain ongoing relationships;

  • comply with legal or tax obligations; or

  • establish, exercise, or defend legal claims.

Once no longer needed, we delete, deidentify, or aggregate data consistent with our retention policy.

9. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect Personal Information from them. If you believe a child has provided us information, contact us immediately using the information below.

10. Your Rights and Choices (U.S. Privacy Laws)

Depending on your state of residence, you may have the right to:

  • Access / Know what categories of personal information we collect and how we use it.

  • Correct inaccuracies in your personal information.

  • Delete certain personal information, subject to legal exceptions.

  • Opt Out of uses of personal information considered a “sale,” “sharing,” or “targeted advertising” under state law.

  • Limit the Use or Disclosure of Sensitive Personal Information to only necessary business purposes.

How to Exercise Your Rights

If you wish to make a privacy-related request—including access, correction, deletion, or opt-out—please submit it through our contact us form on our website. You may also contact us directly via the email, phone, or mailing address listed in the contact information section below.

We will verify your identity before processing a request, consistent with applicable law. You may authorize an agent to submit a request on your behalf with appropriate proof of authorization.

Sisu will not discriminate or retaliate against you for exercising your privacy rights.

11. State-Specific Information (“Notice at Collection”)

Under laws such as the California Consumer Privacy Act (CCPA/CPRA) and other state privacy acts, we provide the following disclosures:

  • Categories Collected: Identifiers, Contact Information, Government IDs, Financial Information, Commercial/Tenancy Information, Internet/Device Data, Geolocation (coarse/IP-based), Sensory Data, Employment/Professional Info, Inferences, and limited Sensitive Personal Information.

  • Purposes: Providing Services, verifying identity, maintaining security, managing payments, fulfilling leases or contracts, complying with laws, and conducting analytics or improvement.

  • Sharing: With service providers, property owners, legal authorities, and limited marketing/analytics partners as described above.

  • Retention: As described in Section 8.

  • Sensitive Personal Information: Collected and used only for legally permitted business purposes and never to infer characteristics about you.

12. Role Clarification

In most cases, Sisu acts as an independent business determining how and why data is processed. Property owners may also act as independent businesses for certain data processing activities under tenant agreements. Our service providers process data under contract and only as instructed by Sisu.

13. Third-Party Links and Tools

Our sites may link to external websites or tools, including possible chat or AI-based assistants. Any information you provide to third parties is governed by their own privacy policies. Avoid including sensitive information in chats or forms not specifically designated for secure communication.

14. Updates to This Policy

We may update this privacy policy periodically. The date at the top indicates the most recent revision. We will post updated versions on our website and, if required by law, provide additional notice.

15. Contact Information

If you have questions, concerns, or wish to make a privacy request, please contact us by:

Sisu Property Management LLC
Email: info@sisupm.com
Phone: 801-823-6444
Website Contact Form: Visit our contact us page via the link here.

If you require this Privacy Policy in an alternative format due to a disability, please contact us using any of the methods above.